You have 14 calendar days to return an item from the date you received it. You are required to contact us before shipping the item back to receive a RMA number. When you ship the item back to us, you will need to include a copy of the receipt or proof of purchase and the RMA number. All returns for refund will incur 15% restocking fee.
To be eligible for a return, your item must be unused and in the same condition that you received it, not used or altered in any way. You must also include, in the same condition as it was received:
- All original packaging such as boxes, bags, tags, and UPCs
- Accessories such as cords and remote controls
- Certificates, manuals, warranty, and rebate cards
- “Free gifts” or bonus items • All items included in a bundle
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Pack your item safely and securely in its original packaging so that it will be delivered to us in the same condition that you received it in.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
If you have any questions on how to return your item to us, please contact us.